A conservatory supply-and-fit contract is a mixed contract: the installer supplies goods (frames, glazing units, roof panels, doors) and also installs them. Chapter 2 of Part 1 of the Consumer Rights Act 2015 covers the goods, and the separate services rules are covered in this site’s guide to substandard installations. This guide summarises the sections on goods as they appear on legislation.gov.uk. The text carries no nation-specific marking for the sections read, but court routes differ between England and Wales, Scotland and Northern Ireland and are not covered. It is general information, not legal advice.

A goods and installation contract

Section 1 of the Act says Part 1 applies where a trader agrees to supply goods, digital content or services to a consumer under a contract, and that each relevant chapter applies even where a contract also covers something under another chapter, described as a mixed contract. A conservatory order can therefore engage the goods chapter and the services chapter at the same time.

Section 15 deals with goods and installation. Goods do not conform to the contract if installation forms part of the contract, the trader installs them or they are installed under the trader’s responsibility, and they are installed incorrectly. A frame or roof unit that is sound when it leaves the factory but is fitted badly is therefore treated as non-conforming goods.

The terms treated as part of the contract

Section 9 treats every contract to supply goods as including a term that the quality is satisfactory, meaning the standard a reasonable person would consider satisfactory taking account of any description, the price and all other relevant circumstances. Quality includes state and condition and, in appropriate cases, fitness for all purposes for which such goods are usually supplied, appearance and finish, freedom from minor defects, safety and durability.

Section 10 adds a term about fitness for a particular purpose. If the consumer made a purpose known to the trader before the contract was made, the goods must be reasonably fit for it, unless the circumstances show the consumer did not rely, or could not reasonably rely, on the trader’s skill or judgment. Section 11 requires goods supplied by description to match the description, and treats the trader’s information about the main characteristics of the goods as a term of the contract. A change to that information is not effective unless the consumer and trader expressly agree it.

What the consumer can ask for

Under section 19, if goods do not conform because of a breach of sections 9, 10 or 11, the consumer’s rights are the short-term right to reject, the right to repair or replacement, and the right to a price reduction or the final right to reject. If goods do not conform under section 15 (incorrect installation) or because of a breach of requirements stated in the contract, the consumer has the right to repair or replacement and the right to a price reduction or the final right to reject. The short-term right to reject is not listed for those two situations.

Section 22 sets the time limit for the short-term right to reject at the end of 30 days beginning with the first day after ownership has transferred, the goods have been delivered, and, where the contract requires the trader to install the goods, the trader has notified the consumer that the action has been taken. Section 19(14) adds that goods which do not conform at any time within six months of delivery must be taken not to have conformed on that day, subject to the exceptions in section 19(15).

Repair, replacement and price reduction

Under section 23, if the consumer requires repair or replacement, the trader must do so within a reasonable time and without significant inconvenience to the consumer, and bear the necessary costs, including labour and materials. The consumer cannot require a remedy that is impossible or disproportionate compared to the other. Section 23(6) provides that a consumer who requires or agrees to a repair cannot require replacement, or exercise the short-term right to reject, without giving the trader a reasonable time to repair, unless that would cause significant inconvenience.

Section 24 sets out the right to a price reduction, which may where appropriate be the full price, and it provides that a consumer with both that right and the final right to reject may exercise only one. Section 19(9) adds that the chapter does not prevent a consumer seeking other remedies, though not so as to recover twice for the same loss.

Practical steps for a homeowner

A homeowner can keep the order form, specification and brochure, because section 11 makes the trader’s description of the goods’ main characteristics part of the contract. Where the fault is fitting rather than the goods, the services rules apply as well. If a resolution route is needed, the guide to resolving a dispute without court covers consumer codes and ombudsman schemes.

FAQs

Does the 30-day short-term right to reject apply to a badly fitted conservatory?

Section 19 lists the short-term right to reject for breaches of sections 9, 10 and 11, but not for incorrect installation under section 15, where repair or replacement and price reduction or final rejection are listed.

Does the six-month presumption apply?

Section 19(14) treats goods that do not conform within six months of delivery as non-conforming on delivery, subject to the exceptions in section 19(15).

Is a conservatory a goods contract or a services contract?

Section 1 says a contract can be a mixed contract, so both the goods and services chapters can apply to the same conservatory order.

The bottom line

The Consumer Rights Act 2015 treats a conservatory supply-and-fit contract as a mixed contract, so the goods rules apply alongside the services rules. Satisfactory quality, fitness for a purpose made known and matching the description are treated as terms of the contract, and incorrect installation makes the goods non-conforming. The remedies and time limits in sections 19 to 24 depend on which term was breached.

Sources

This guide draws on the following sources, current as of 25 September 2026:

• legislation.gov.uk, “Consumer Rights Act 2015, section 1: Contracts covered by this Part”
• legislation.gov.uk, “Consumer Rights Act 2015, section 9: Goods to be of satisfactory quality”
• legislation.gov.uk, “Consumer Rights Act 2015, section 15: Installation as part of conformity of the goods with the contract”
• legislation.gov.uk, “Consumer Rights Act 2015, section 19: Consumer’s rights to enforce terms about goods”
• legislation.gov.uk, “Consumer Rights Act 2015, section 22: Time limit for short-term right to reject”

Related guides

Compare Conservatories is an independent guide. We may earn a fee from some links; this never affects what we write. This article is general information, not legal or planning advice on any specific property — always confirm requirements directly with your local planning authority.